The template
Your event’s name, your name and your email go where the brackets are. On One Ticket, choose the same policy in your event’s Refunds settings and paste this under it: buyers see it under the option you chose before they pay.
Refund policy for [Event name]
This policy covers tickets to [Event name], run by [Organiser name].
Refunds up to 2 days beforeYou can refund your order yourself, from your ticket, up to 2 days before the event starts. You get the ticket price back; the booking fee isn’t refunded. Only the person who booked can do this, and not once anyone on the order has checked in. After that, we don’t give refunds if you change your mind or can’t come.
If the event changesIf we change the date, start time or place after you’ve booked, you can refund your order in full, booking fee included, from your ticket until the event starts.
If we cancelIf we cancel the event, we’ll refund every order in full, booking fee included.
How refunds are paidRefunds go back to the card you paid with, usually within 5 to 10 business days. When we refund an order ourselves, the booking fee comes back too. If you paid at the door, ask us.
Good to knowIf a host can’t make it and we postpone, you can keep your ticket for the new date or refund in full.
Your rightsNothing in this policy takes away your rights under the Australian Consumer Law.
QuestionsEmail us at [your email].
Why this policy suits a live podcast recording
A live recording depends on the hosts being there, so the main risk is a postponement. Saying up front that buyers can keep their ticket or refund in full makes it easier to book early.
What every policy includes
- A change means a full refund. If you change the date, start time or place after people have booked, each of them can refund in full from their ticket, booking fee included, until it starts, whatever your policy says.
- Your refunds include the booking fee. When you refund an order from Orders, the whole amount goes back to the card, booking fee included. A buyer’s own refund under your policy returns the ticket price, and the booking fee stays.
- Cancelling doesn’t refund by itself. If you cancel, refund each order from Orders.
- New organisers’ money waits. Until your first paid event has gone cleanly, ticket money is paid out two days after each event, and an open refund request holds it for longer.
- Buyers see it first. The policy you choose in the event’s settings is shown on the event page and at checkout before anyone pays, with your own written policy under it when you paste one in.
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Common questions
- Is an online ticket refunded the same way?
- Yes. An online event has a refund policy of its own, set the same way, and its buyers refund from their ticket like anyone else.
- Is the booking fee refunded?
- When a buyer refunds themselves under your policy, the ticket price comes back and the booking fee stays. When you refund an order, or when you’ve changed the date, start time or place, the booking fee is refunded too.
- Do I have to refund if I cancel the live podcast recording?
- Generally, yes: under the Australian Consumer Law people are entitled to their money back if you cancel, whatever your policy says. On One Ticket, refund each order from Orders; your refund returns the booking fee too.