The template
Your event’s name, your name and your email go where the brackets are. On One Ticket, choose the same policy in your event’s Refunds settings and paste this under it: buyers see it under the option you chose before they pay.
Refund policy for [Event name]
This policy covers tickets to [Event name], run by [Organiser name].
Free ticketsTickets are free, so there’s nothing to refund. If you can’t come, let us know and we’ll cancel your booking, so someone else can have your place.
Good to knowSeats are limited by the venue. Drinks are bought from the café.
QuestionsEmail us at [your email].
Why this policy suits a silent book club
Most silent book clubs are free to join, so the policy is about seats, not money: the venue holds only so many readers. Asking people to cancel when they can’t come keeps the room full of readers rather than empty chairs.
What every policy includes
- A change means a full refund. If you change the date, start time or place after people have booked, each of them can refund in full from their ticket, booking fee included, until it starts, whatever your policy says.
- Your refunds include the booking fee. When you refund an order from Orders, the whole amount goes back to the card, booking fee included. A buyer’s own refund under your policy returns the ticket price, and the booking fee stays.
- Cancelling doesn’t refund by itself. If you cancel, refund each order from Orders.
- New organisers’ money waits. Until your first paid event has gone cleanly, ticket money is paid out two days after each event, and an open refund request holds it for longer.
- Buyers see it first. The policy you choose in the event’s settings is shown on the event page and at checkout before anyone pays, with your own written policy under it when you paste one in.
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Common questions
- What if the venue asks for a minimum spend?
- Then a small paid ticket that includes a drink can cover it, and refunds any time before it starts suit a price that low.
- Can people cancel a free booking themselves?
- Not from the ticket: refunds from the ticket are for paid orders. Ask them to let you know, then cancel the booking from Orders, which frees the place for someone else.
- What if I cancel a free event?
- There’s nothing to refund. Cancel each booking from Orders: the person who booked is emailed, and their ticket stops working.