The template
Your event’s name, your name and your email go where the brackets are. On One Ticket, choose the same policy in your event’s Refunds settings and paste this under it: buyers see it under the option you chose before they pay.
Refund policy for [Event name]
This policy covers tickets to [Event name], run by [Organiser name].
Refunds up to 1 day beforeYou can refund your order yourself, from your ticket, up to 1 day before the event starts. You get the ticket price back; the booking fee isn’t refunded. Only the person who booked can do this, and not once anyone on the order has checked in. After that, we don’t give refunds if you change your mind or can’t come.
If the event changesIf we change the date, start time or place after you’ve booked, you can refund your order in full, booking fee included, from your ticket until the event starts.
If we cancelIf we cancel the event, we’ll refund every order in full, booking fee included.
How refunds are paidRefunds go back to the card you paid with, usually within 5 to 10 business days. When we refund an order ourselves, the booking fee comes back too. If you paid at the door, ask us.
Good to knowWe balance the numbers before the night, so please cancel as early as you can.
Your rightsNothing in this policy takes away your rights under the Australian Consumer Law.
QuestionsEmail us at [your email].
Why this policy suits a speed friending night
The night works when the numbers are even, so cancellations matter more than the money. A one-day cut-off keeps a low-priced ticket easy to say yes to and still leaves time to rebalance.
What every policy includes
- A change means a full refund. If you change the date, start time or place after people have booked, each of them can refund in full from their ticket, booking fee included, until it starts, whatever your policy says.
- Your refunds include the booking fee. When you refund an order from Orders, the whole amount goes back to the card, booking fee included. A buyer’s own refund under your policy returns the ticket price, and the booking fee stays.
- Cancelling doesn’t refund by itself. If you cancel, refund each order from Orders.
- New organisers’ money waits. Until your first paid event has gone cleanly, ticket money is paid out two days after each event, and an open refund request holds it for longer.
- Buyers see it first. The policy you choose in the event’s settings is shown on the event page and at checkout before anyone pays, with your own written policy under it when you paste one in.
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Common questions
- What if someone doesn’t turn up?
- After the cut-off a ticket isn’t refunded for a change of plans. On the night, check people in by name or QR code, so you know who’s there before the first round.
- Is the booking fee refunded?
- When a buyer refunds themselves under your policy, the ticket price comes back and the booking fee stays. When you refund an order, or when you’ve changed the date, start time or place, the booking fee is refunded too.
- Do I have to refund if I cancel the speed friending night?
- Generally, yes: under the Australian Consumer Law people are entitled to their money back if you cancel, whatever your policy says. On One Ticket, refund each order from Orders; your refund returns the booking fee too.