The short answer
Check three things: the sender’s address, whether you actually made that booking, and where the links point. A real ticket confirmation comes from the ticketing company’s own domain, matches a purchase on your card statement, and never asks you to pay again, log in through a strange link, or call a number to “confirm” your booking.
When in doubt, do not click. Go to the ticketing site directly and look up your booking there.
Check the sender
Look at the full email address, not just the display name. Anyone can call themselves “Tickets” in the From line. The part after the @ should be the ticketing company’s real domain, spelled correctly. Watch for extra words, swapped letters or a free email service.
Check it matches something you did
- Did you book this event?
- Does the amount match what left your account?
- Is the date roughly when you booked?
A confirmation for an event you never booked is a common phishing trick. It is designed to make you click “cancel this order” in a panic.
Check the links before you click
On a computer, hover over a link to see where it really goes. On a phone, press and hold. If the address does not belong to the ticketing company, or it is a shortened link, be careful. A real confirmation usually links to your ticket on the company’s own site.
Red flags in the message itself
- It asks you to pay again, or pay a “processing” or “release” fee.
- It asks for your card number, password or a code sent to your phone.
- It tells you to call a phone number to keep your booking.
- It is urgent: “Your tickets will be cancelled in one hour.”
A real confirmation tells you what you booked and how to get in. That is all.
If you are an organiser
Tell your buyers what to expect: who the email will come from and roughly what it says. If you post that on your event page and in your social posts, a fake one is easier to spot.
On One Ticket
One Ticket’s ticket emails come from tickets@oneticket.com.au. Each one carries your ticket with its QR code and a calendar file, and links to your ticket on oneticket.com.au.
Our emails never carry an organiser’s own links or phone numbers in an event title, venue or ticket name, so a One Ticket email that asks you to call a number or pay somewhere else is not right. You can always check without the email: go to oneticket.com.au, open your tickets and sign in with a code sent to the address you booked with. Every ticket you hold is there.
If something looks wrong, contact support.
Related: How do I spot a fake event or ticket scam?, How to make event tickets with QR codes and Do attendees need an account to buy a ticket?
Answers to your questions
Is One Ticket free to use?
Yes. The Free plan has everything you need to sell tickets, with no monthly cost, no setup fee, no payout fee and no card needed. Pro and Team are open now: upgrade any time in Settings › Plan. Limited-time offer: A$1 for your first year (first 100 organisers), then A$29/month for Pro or A$79/month for Team. Cancel anytime.
Who pays the booking fee?
The buyer, on a paid ticket, on top of the price you set, so you receive 100% of your ticket price. Free tickets carry no fee.
When do I get paid?
Ticket money goes to your own Stripe account, with no payout fee from One Ticket. Until your first paid event has gone cleanly, it is paid out two days after each event; after that, it is paid out as it sells.
Can I run a free event?
Yes. A free ticket costs nobody anything, and you don’t need Stripe connected to run a free event.
Do people need an account to book?
No. They book on their phone or computer without an account, and their tickets arrive by email with a QR code to show at the door.