- Does One Ticket take a cut of my ticket price?
- No. One Ticket is free to use. A small booking fee, from $0.35 plus Stripe’s processing fee, is paid by your buyers on top of your price, so you keep 100% of the price you set. You can absorb the fee instead if you’d like buyers to pay your price only. Payments go straight into your own Stripe account, and there are no setup or payout fees. Our fees are low because we’re a lean start-up with minimal overheads. See pricing for the full fee table.
- Can I keep my tickets on Eventbrite or Humanitix?
- Yes. Listing your event on One Ticket is free, and your tickets stay exactly where they are, with a button that takes people straight to them. Nothing changes on Eventbrite or Humanitix.
- How does One Ticket make money if listings are free?
- Listing your event is free, and we don’t earn anything when people click through to your tickets on Eventbrite, Humanitix or another platform. We make money when organisers sell their tickets on One Ticket, from the small booking fee on each paid ticket. Listings help people find One Ticket and the events on it, and some organisers choose to switch over later. There’s no pressure to, and your listing stays free either way.
- How do I get my event listed?
- If we’ve emailed you about your event, reply YES or approve the listing from the link in the email. We’ll list it for you and set up your organiser page, so people can see your events in one place and follow you for new ones. There’s no new profile for you to set up.
- Do I need to make a new account?
- No. Sign in with the same email address we wrote to, and it’ll all be there waiting for you.
- How do I switch to selling on One Ticket?
- Sign in, edit your event and choose Selling on One Ticket. Your ticket types and prices, when each goes off sale, your add-ons, your other dates, your FAQ and your refund policy come across from your event’s page on the platform it’s on. Checkout questions and discount codes don’t, as the platforms keep them private. Then connect Stripe to get paid, which takes 3 to 5 minutes.
- Will One Ticket promote my event?
- We’re a new start-up, so we don’t have a big email list or social following yet. Your event gets a page that people can find by location and search, and that search engines can find too, plus your own organiser page that people can follow to hear about your new events. The events we list are what we promote first, but we can’t promise to do the promotion for you, so keep growing your own social media and networks too. If you need a platform that already brings its own audience, Eventbrite may suit you better.
- Where does One Ticket list events?
- All of Australia. People browse events near them by city or state, and retreats and workshops anywhere can be listed too. As our events grow, we’ll add smaller towns and cities.
- Will One Ticket stay free?
- Yes. One Ticket will stay free for organisers, and the booking fees will stay the same. As a lean start-up we keep our running costs low, and that’s how we keep our fees low.
- Do you support charity or any social causes?
- Giving back really matters to us. If you’re a registered charity, our part of every ticket’s booking fee goes to you, in full: it’s paid into your Stripe account with your ticket money, and buyers pay the same fee as anywhere on One Ticket. We keep just 1% of what the buyer pays, to cover overseas card costs, and Stripe’s card fee still applies. To switch it on, send us your ABN and we’ll check it on the ACNC register. We’re a new start-up and not in profit yet, but we intend to do more for charities and social impact as we grow.
- Was One Ticket built with AI?
- Yes, in part. One Ticket was designed by Bree, our founder, and built with the help of AI coding tools, the way many small start-ups build software today. It’s part of how we keep our running costs, and our fees, low. Every change is tested before it goes live, and when you reply to one of our emails, a real person reads it and writes back.
- What are Pro and Team for?
- Pro and Team are for when you need to send over 500 emails a day, or more than one person on your account. See Pro and Team for what they add.
- What if my question isn’t here?
- Ask us through support and we’ll answer. We add new questions to this page as they come in.