The short answer
Every event shows its refund policy before you pay: refunds any time before it starts, refunds up to a number of days before, case by case, or no refunds. The organiser chooses it, and it is the rule your ticket follows, with two exceptions that protect you whatever it says: a cancelled event and a changed one.
Where the policy allows it, you refund yourself from your ticket page: sign in with the email you booked with, press Request a refund, and the ticket price goes back to your card. Nobody has to answer an email. On a case-by-case event you ask from the same page instead, and the organiser must refund or decline with a reason within 3 days, or by a day before the event if that is sooner. If they do not answer, One Ticket support takes it up, and the organiser's payouts are held until after their events.
If the organiser cancels, everyone is refunded in full automatically, booking fee included. If they change the date, start time or place after you booked, you are emailed the new details and can refund in full, booking fee included, until the event starts, whatever the policy says. Renaming an event also emails everyone booked, so a ticket never quietly becomes a ticket for something else.
Before you pay, look under Organised by on the event page. A verified tick means the organiser has sold here before with no chargebacks and no refund request left unanswered, and from 5 ratings you see what past guests gave them, good or bad. If an event does not go ahead, say so from your ticket afterwards: when three ticket holders do, One Ticket support follows it up and helps with refunds. A new organiser's ticket money is held until two days after the event, and for as long as anyone says it did not go ahead, so there is money to refund from.
If something looks wrong before the night, press Report this event on its page. Three different people in a week take a new organiser's event off sale until One Ticket has looked. And if an email says you are booked into something you never booked, tap Didn't book this? at the foot of it: a free booking is cancelled, that organiser cannot email you again, and it counts as a report. Our emails never carry an organiser's own links or phone numbers, so a link to pay a bill or a number to call is never ours.
Ready-made template
Community Choir Concert
Community concert, already set up as an event you can open now. Pick a date and a venue, change what you like, and publish. Nothing is saved until you do, and you can start without an account.
- Adult, concession and free child tickets
- Six to an order
- The waitlist when it fills
Which fits your event?
Start from the one requirement that decides it.
| Your main requirement | Start with |
|---|---|
| You changed your mind and the policy allows refunds | Refund yourself from your ticket, on One Ticket |
| The policy is case by case | Ask from your ticket; the organiser has 3 days to answer, on One Ticket |
| The organiser cancelled, or changed the date, time or place | A full refund, booking fee included, on One Ticket |
| You paid cash or by bank transfer at the door | The organiser directly; there is no card payment to reverse |
The last row is honest: a refund on One Ticket reverses a card payment, so a payment that never went through a card is settled with the organiser.
How it works in practice
Refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days.
| What happened | What you can do | The booking fee |
|---|---|---|
| Policy allows refunds, before its cutoff | Refund yourself from your ticket page | Kept: you chose to cancel |
| Policy is case by case | Ask from your ticket; an answer within 3 days, or One Ticket support steps in | Back if the organiser refunds |
| Policy is no refunds | Transfer the ticket to a friend instead | Not refunded |
| The organiser cancelled the event | Nothing: refunded automatically | Back, in full |
| The date, start time or place changed after you booked | Refund in full from your ticket until it starts | Back, in full |
| The organiser refunds you themselves | Nothing: it comes back to your card | Back, in full |
| You have already checked in | No refund: the ticket was used | Not refunded |
| You paid cash, by transfer, or it was free | Settle with the organiser; free tickets have nothing to refund | None was charged |
| You were booked into an event you never booked | Tap Didn't book this? in the email; a free booking is cancelled | None was charged |
One Ticket for a recurring room
Everything below follows from one decision: a series is one object, not a list of dates.
| Feature | What it does |
|---|---|
| Who came back | After every session: how many came, how many had been before, who is new and who has stopped coming, by name, with an address to write to |
| Subscriptions | One subscription covers every session in a series. Each night's ticket is minted ahead of time |
| Paid out | Every ticket is charged to your own Stripe account. A new account is paid out to your bank two days after each event, once guests have said how it went; after a first clean event it is paid out as it sells |
| Fees | No platform fee on the ticket price. The buyer pays a booking fee: a platform tier of 35c to $1.45 a ticket, then 1.5% of the price above $100, plus card processing. On a $25 ticket that is $1.45 all in, so the buyer pays $26.45. Free tickets cost nothing |
| Refund if it changes | Move the date, start time or place after people have booked and every one of them can refund in full, booking fee included, until it starts, whatever your refund policy says. You are warned before you save, and everyone booked is emailed the new details |
| Refund requests | On a case-by-case event the buyer asks from their ticket. You have 3 days to refund or decline; a request nobody answers goes to One Ticket support, and your payouts are held until it is settled |
| Guest ratings | After each event, ticket holders rate it: stars and a few words. From 5 ratings the average shows under your name on every event page, good or bad. Notes are for you alone, and never say who wrote them |
| Scam protection | Every page is read before it can send an email, and our emails carry none of an organiser's own links or phone numbers. A new organiser's money is held until after the event, and anyone can report an event from its page |
| Verified tick | Earned by selling here: 3 past events, 25 tickets, no chargebacks, no ignored refund requests, and an average of 4 stars once there are 10 ratings. A chargeback or an ignored request takes it away at once |
| Block a person | Block an address from a ticket type, for this event or every one after it. No public list, no conversation at the door |
| Your page | Your colours, your title font, your cover. Nobody else's event on it |
| Import | Paste an Eventbrite link and the title, description, date, venue and ticket types come across |
| Not included | A marketplace. There is no search page and no audience to sell into; the people are the ones you bring |
Common questions
- Do I get the booking fee back?
- When the organiser cancels, changes the date, time or place, or refunds you themselves, yes. When you choose to refund under the policy, the ticket price comes back and the booking fee does not.
- What if the organiser does not answer my refund request?
- On a case-by-case event they have 3 days, or until a day before the event if sooner. After that One Ticket support takes up your request and the organiser's payouts are held.
- What if the event changes after I booked?
- Everyone booked is emailed. If the date, start time or place changed, you can refund in full, booking fee included, until the event starts, whatever the refund policy says.
- Can I give my ticket to someone instead?
- Yes. Transfer it from your ticket page. The new holder gets a fresh QR code and yours stops working. A ticket that has been checked in stays checked in.
- How long does a refund take?
- It is sent to your card straight away. Banks usually show it within 5 to 10 business days.
- What does the verified tick beside an organiser mean?
- They have run at least 3 events and sold at least 25 tickets on One Ticket, with no chargebacks and no refund request left unanswered. It goes the moment either happens. A new organiser without one is not a scam, but their payouts are held until after their events.
- What if an event looks fake?
- Press Report this event on its page and say why. When three different people report a new organiser's event within a week, it comes off sale until One Ticket has looked, and their ticket money is held until after the event either way.
- I got a booking email for something I did not book. What do I do?
- Do not call a number or open a link in the event's details. Tap Didn't book this? at the foot of the email: a free booking is cancelled, that organiser cannot email you again, and it counts as a report. If it was paid for, the page sends you to One Ticket support.
- What is the star rating under an organiser's name?
- After each event, ticket holders are asked how it was. Once an organiser has 5 ratings, the average shows on their events, good or bad. Once they have 10, an average under 4 stars takes the verified tick away, and if 3 people say an event did not go ahead, One Ticket support follows it up.
One Ticket
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