The short answer
The morning after an event ends, from 9am where it ran, everyone who held a ticket is emailed once to ask how it was. The same question is on their ticket page for 30 days, and My tickets asks about the latest event they went to in the last two weeks. One tap on a star opens it with that rating chosen.
A rating is 1 to 5 stars, a few words picked from a short list, like well organised or started late, and an optional note. The note is for the organiser alone and never says who wrote it. One rating per person per event, and only from a ticket that was booked: not the organiser, not their team, and not seats sold at the box office.
Once an organiser has 5 ratings, the average shows under their name on every event page, good or bad, with the words guests chose most. When at least 3 guests, and a fifth of all ratings, name the same problem, that shows too: Often mentioned: started late. From 10 ratings, an average under 4 stars takes away the verified tick.
There is also a button for an event that did not go ahead. When three ticket holders press it, One Ticket support follows it up, the organiser's tick goes, and that event's ticket money is held until it is sorted out.
Organisers can turn the email off in Settings, under Notifications. The ticket page still asks.
Ready-made template
Small Batch Beer Tasting
Beer tasting, already set up as an event you can open now. Pick a date and a venue, change what you like, and publish. Nothing is saved until you do, and you can start without an account.
- A tasting and a driver's ticket
- Four to an order
- The waitlist when it fills
Which fits your event?
Start from the one requirement that decides it.
| Your main requirement | Start with |
|---|---|
| You went, and it was good | Stars and a few words from your ticket, on One Ticket |
| You went, and something was off | Stars and a private note the organiser alone reads, on One Ticket |
| It did not go ahead | Say so from your ticket; three people saying it goes to support |
| You are the organiser | Read every rating and note on the event's report |
A rating is from somebody who held a ticket to that event. Nobody else can leave one.
How it works in practice
Ratings are shown as they are, good or bad. Nobody can remove the ones they do not like.
| Moment | What happens |
|---|---|
| The event ends | The ticket page asks how it was, for 30 days |
| The next morning, 9am | One email to each person who held a ticket |
| A guest rates | Stars and words count; the note goes to the organiser alone |
| 5 ratings | The average shows under the organiser's name |
| 3 guests name the same problem | It shows beside the score, once it is a fifth of all ratings |
| 10 ratings, under 4 stars | The verified tick goes |
| 3 people say it did not go ahead | Support follows it up; the money is held |
One Ticket for a recurring room
Everything below follows from one decision: a series is one object, not a list of dates.
| Feature | What it does |
|---|---|
| Who came back | After every session: how many came, how many had been before, who is new and who has stopped coming, by name, with an address to write to |
| Subscriptions | One subscription covers every session in a series. Each night's ticket is minted ahead of time |
| Paid out | Every ticket is charged to your own Stripe account. A new account is paid out to your bank two days after each event, once guests have said how it went; after a first clean event it is paid out as it sells |
| Fees | No platform fee on the ticket price. The buyer pays a booking fee: a platform tier of 35c to $1.45 a ticket, then 1.5% of the price above $100, plus card processing. On a $25 ticket that is $1.45 all in, so the buyer pays $26.45. Free tickets cost nothing |
| Refund if it changes | Move the date, start time or place after people have booked and every one of them can refund in full, booking fee included, until it starts, whatever your refund policy says. You are warned before you save, and everyone booked is emailed the new details |
| Refund requests | On a case-by-case event the buyer asks from their ticket. You have 3 days to refund or decline; a request nobody answers goes to One Ticket support, and your payouts are held until it is settled |
| Guest ratings | After each event, ticket holders rate it: stars and a few words. From 5 ratings the average shows under your name on every event page, good or bad. Notes are for you alone, and never say who wrote them |
| Scam protection | Every page is read before it can send an email, and our emails carry none of an organiser's own links or phone numbers. A new organiser's money is held until after the event, and anyone can report an event from its page |
| Verified tick | Earned by selling here: 3 past events, 25 tickets, no chargebacks, no ignored refund requests, and an average of 4 stars once there are 10 ratings. A chargeback or an ignored request takes it away at once |
| Block a person | Block an address from a ticket type, for this event or every one after it. No public list, no conversation at the door |
| Your page | Your colours, your title font, your cover. Nobody else's event on it |
| Import | Paste an Eventbrite link and the title, description, date, venue and ticket types come across |
| Not included | A marketplace. There is no search page and no audience to sell into; the people are the ones you bring |
Common questions
- Can the organiser see who rated them?
- They see the stars, the words and the notes, but never who wrote them.
- Can an organiser rate their own event?
- No. The organiser and their team cannot rate their own events.
- When does the rating show publicly?
- Once an organiser has 5 ratings, the average shows under their name on every event page.
- How long can I rate an event for?
- Thirty days from when it ends, from your ticket page.
- What if the event did not go ahead?
- Say so from your ticket. When three ticket holders do, One Ticket support follows it up and that event's money is held until it is settled.
- Can I stop the rating email for my events?
- Yes. Settings, Notifications, Ask my guests how it was. The ticket page still asks.
One Ticket
Sell tickets. Keep every dollar.