The short answer
On One Ticket, discount codes live on the event, under Discount codes. Give the code a name people can type, like VOLUNTEER or RUNCLUB20, and choose whether it takes a percentage off or a fixed dollar amount. Buyers enter it at checkout and see the new price before they pay.
Then limit it. A code can stop after a number of uses and work only between two dates. A code for twenty partner tickets that ends the Friday before the event cannot quietly become the price everyone pays.
A discount code is not the only way to price for a group. If members should see a ticket the public cannot, make a hidden ticket type with an access code. If the first week of sales should be cheaper for everyone, make an early-bird ticket type with a sales window that closes on its own.
Ready-made template
Community Film Screening and Q&A
Film screening, already set up as an event you can open now. Pick a date and a venue, change what you like, and publish. Nothing is saved until you do, and you can start without an account.
- Adult and concession tickets
- Ready for a discount code per partner
- Six to an order
Which fits your event?
Start from the one requirement that decides it.
| Your main requirement | Start with |
|---|---|
| Everyone pays less for the first week of sales | An early-bird ticket type with a sales window, not a code |
| Twenty people from a partner get 20% off | A discount code limited to twenty uses, on One Ticket |
| Members get in free and the public pays | A hidden ticket type with an access code, on One Ticket |
| A one-off favour to a friend | A comp entered at the box office |
A code is for a group you can name. A cheaper price for everyone is a ticket type.
How it works in practice
Give each partner their own code and the orders show which one sent the sale.
| You want | Use |
|---|---|
| 20% off for a partner's audience | A percentage code, limited by uses |
| $10 off for volunteers | A fixed-amount code, capped at the number of volunteers |
| A cheaper price that ends on a date | An early-bird ticket type with a sales window |
| A ticket only members can see | A hidden ticket type with an access code |
| One free ticket for a friend | A comp from the box office |
One Ticket for a recurring room
Everything below follows from one decision: a series is one object, not a list of dates.
| Feature | What it does |
|---|---|
| Who came back | After every session: how many came, how many had been before, who is new and who has stopped coming, by name, with an address to write to |
| Subscriptions | One subscription covers every session in a series. Each night's ticket is minted ahead of time |
| Paid out | Every ticket is charged to your own Stripe account. A new account is paid out to your bank two days after each event, once guests have said how it went; after a first clean event it is paid out as it sells |
| Fees | No platform fee on the ticket price. The buyer pays a booking fee: a platform tier of 35c to $1.45 a ticket, then 1.5% of the price above $100, plus card processing. On a $25 ticket that is $1.45 all in, so the buyer pays $26.45. Free tickets cost nothing |
| Refund if it changes | Move the date, start time or place after people have booked and every one of them can refund in full, booking fee included, until it starts, whatever your refund policy says. You are warned before you save, and everyone booked is emailed the new details |
| Refund requests | On a case-by-case event the buyer asks from their ticket. You have 3 days to refund or decline; a request nobody answers goes to One Ticket support, and your payouts are held until it is settled |
| Guest ratings | After each event, ticket holders rate it: stars and a few words. From 5 ratings the average shows under your name on every event page, good or bad. Notes are for you alone, and never say who wrote them |
| Scam protection | Every page is read before it can send an email, and our emails carry none of an organiser's own links or phone numbers. A new organiser's money is held until after the event, and anyone can report an event from its page |
| Verified tick | Earned by selling here: 3 past events, 25 tickets, no chargebacks, no ignored refund requests, and an average of 4 stars once there are 10 ratings. A chargeback or an ignored request takes it away at once |
| Block a person | Block an address from a ticket type, for this event or every one after it. No public list, no conversation at the door |
| Your page | Your colours, your title font, your cover. Nobody else's event on it |
| Import | Paste an Eventbrite link and the title, description, date, venue and ticket types come across |
| Not included | A marketplace. There is no search page and no audience to sell into; the people are the ones you bring |
Common questions
- Can a discount code take tickets to free?
- A 100% code makes the ticket price nothing. For guests, a comp from the box office is usually tidier.
- Can a discount code expire?
- Yes. Give it a start and an end date, and a number of uses, and it stops on whichever comes first.
- Can I see who used a code?
- Each order records the code used, and the orders export as a CSV with it.
- Is a discount code the same as an access code?
- No. A discount code lowers the price. An access code unlocks a hidden ticket type that the public does not see.
One Ticket
Sell tickets. Keep every dollar.