The short answer
Open the event, choose Message attendees, write it, send. It goes to everyone holding a ticket for that event and nobody else, from an address they already have an email from, with the event named in the subject.
Keep it to the change: the new address with a map link, the new time, the parking. The reminder the day before goes anyway, so an update the week before does not need to repeat the basics.
If the change is a cancellation, do not message: cancel the event, and everyone is refunded and told in the same press. If the venue moves, change the location on the event first, so the ticket and the page agree with the message.
Ready-made template
Women in Business Lunch
Women in business lunch, already set up as an event you can open now. Pick a date and a venue, change what you like, and publish. Nothing is saved until you do, and you can start without an account.
- Eighty places, six to an order
- Required dietary needs
- A message to everyone booked from Orders
Which fits your event?
Start from the one requirement that decides it.
| Your main requirement | Start with |
|---|---|
| A change of plan for a room of ten | A group text |
| Everyone with a ticket, once, from the event | A message from Orders, on One Ticket |
| The whole mailing list, including people not coming | Your newsletter |
| A cancelled event | Cancel with refunds; the message goes with it |
The people to tell are the people with a ticket, and only the event knows who they are.
How it works in practice
| Change | What to do |
|---|---|
| New venue | Change the location on the event, then message |
| New time | Change the time, then message |
| Parking, dress, a speaker | Message from Orders |
| Cancelled | Cancel the event; refunds and the message go together |
| A reminder | Already sent the day before; no need to write one |
One Ticket for a recurring room
Everything below follows from one decision: a series is one object, not a list of dates.
| Feature | What it does |
|---|---|
| Who came back | After every session: how many came, how many had been before, who is new and who has stopped coming, by name, with an address to write to |
| Subscriptions | One subscription covers every session in a series. Each night's ticket is minted ahead of time |
| Paid out | Every ticket is charged to your own Stripe account. A new account is paid out to your bank two days after each event, once guests have said how it went; after a first clean event it is paid out as it sells |
| Fees | No platform fee on the ticket price. The buyer pays a booking fee: a platform tier of 35c to $1.45 a ticket, then 1.5% of the price above $100, plus card processing. On a $25 ticket that is $1.45 all in, so the buyer pays $26.45. Free tickets cost nothing |
| Refund if it changes | Move the date, start time or place after people have booked and every one of them can refund in full, booking fee included, until it starts, whatever your refund policy says. You are warned before you save, and everyone booked is emailed the new details |
| Refund requests | On a case-by-case event the buyer asks from their ticket. You have 3 days to refund or decline; a request nobody answers goes to One Ticket support, and your payouts are held until it is settled |
| Guest ratings | After each event, ticket holders rate it: stars and a few words. From 5 ratings the average shows under your name on every event page, good or bad. Notes are for you alone, and never say who wrote them |
| Scam protection | Every page is read before it can send an email, and our emails carry none of an organiser's own links or phone numbers. A new organiser's money is held until after the event, and anyone can report an event from its page |
| Verified tick | Earned by selling here: 3 past events, 25 tickets, no chargebacks, no ignored refund requests, and an average of 4 stars once there are 10 ratings. A chargeback or an ignored request takes it away at once |
| Block a person | Block an address from a ticket type, for this event or every one after it. No public list, no conversation at the door |
| Your page | Your colours, your title font, your cover. Nobody else's event on it |
| Import | Paste an Eventbrite link and the title, description, date, venue and ticket types come across |
| Not included | A marketplace. There is no search page and no audience to sell into; the people are the ones you bring |
One Ticket
Sell tickets. Keep every dollar.