The short answer
On One Ticket the person holding a ticket can pass it on themselves from their ticket page: they enter the new person's name and email, and the ticket is reissued to them. The new holder gets their own email with a fresh QR code.
The old QR code stops working the moment the transfer goes through. So a ticket can be forwarded, screenshotted or printed, and only the current holder's code will scan at the door. Nobody needs to email the organiser for it to happen.
An organiser can do the same from Orders for a guest who asks. The attendee list shows the new name, and the original buyer's order stays where it was.
Ready-made template
Bottomless Drag Brunch
Drag brunch, already set up as an event you can open now. Pick a date and a venue, change what you like, and publish. Nothing is saved until you do, and you can start without an account.
- A single seat and a table for four
- Monthly
- Ticket holders can pass it to a friend
Which fits your event?
Start from the one requirement that decides it.
| Your main requirement | Start with |
|---|---|
| The buyer cannot come and a friend can | A ticket transfer, on One Ticket |
| Nobody can use it | A refund under your policy, and the place goes to the waitlist |
| The name on the ticket does not matter at your door | Forwarding the email works, until two people bring it |
| The guest emailed you to ask | A transfer from Orders, by the organiser, on One Ticket |
A forwarded email is a copy. A transfer moves the ticket, and only one of them scans.
How it works in practice
Transfers move a ticket; they do not resell it. Any money between the two people is between them.
| Step | What happens |
|---|---|
| The holder enters a new name and email | The ticket is reissued to that person |
| The new holder | Gets a ticket email with a new QR code |
| The old QR code | Stops working straight away |
| The attendee list | Shows the new name |
| The organiser | Can do the same from Orders for anyone who asks |
One Ticket for a recurring room
Everything below follows from one decision: a series is one object, not a list of dates.
| Feature | What it does |
|---|---|
| Who came back | After every session: how many came, how many had been before, who is new and who has stopped coming, by name, with an address to write to |
| Subscriptions | One subscription covers every session in a series. Each night's ticket is minted ahead of time |
| Paid out | Every ticket is charged to your own Stripe account. A new account is paid out to your bank two days after each event, once guests have said how it went; after a first clean event it is paid out as it sells |
| Fees | No platform fee on the ticket price. The buyer pays a booking fee: a platform tier of 35c to $1.45 a ticket, then 1.5% of the price above $100, plus card processing. On a $25 ticket that is $1.45 all in, so the buyer pays $26.45. Free tickets cost nothing |
| Refund if it changes | Move the date, start time or place after people have booked and every one of them can refund in full, booking fee included, until it starts, whatever your refund policy says. You are warned before you save, and everyone booked is emailed the new details |
| Refund requests | On a case-by-case event the buyer asks from their ticket. You have 3 days to refund or decline; a request nobody answers goes to One Ticket support, and your payouts are held until it is settled |
| Guest ratings | After each event, ticket holders rate it: stars and a few words. From 5 ratings the average shows under your name on every event page, good or bad. Notes are for you alone, and never say who wrote them |
| Scam protection | Every page is read before it can send an email, and our emails carry none of an organiser's own links or phone numbers. A new organiser's money is held until after the event, and anyone can report an event from its page |
| Verified tick | Earned by selling here: 3 past events, 25 tickets, no chargebacks, no ignored refund requests, and an average of 4 stars once there are 10 ratings. A chargeback or an ignored request takes it away at once |
| Block a person | Block an address from a ticket type, for this event or every one after it. No public list, no conversation at the door |
| Your page | Your colours, your title font, your cover. Nobody else's event on it |
| Import | Paste an Eventbrite link and the title, description, date, venue and ticket types come across |
| Not included | A marketplace. There is no search page and no audience to sell into; the people are the ones you bring |
Common questions
- Can I give my ticket to a friend?
- Yes. Transfer it from your ticket page with their name and email. They get a new QR code.
- Does the original ticket still work after a transfer?
- No. The old QR code stops working as soon as the ticket is transferred.
- Does the organiser have to approve a transfer?
- No. The person holding the ticket can transfer it themselves. Organisers can also transfer tickets from Orders.
- Is a transfer the same as a refund?
- No. A transfer keeps the place sold and gives it to someone else. A refund returns the money and frees the place.
One Ticket
Sell tickets. Keep every dollar.