The short answer
In 2024 security researchers reported phishing campaigns that made free events on a large ticketing platform, dressed as banks, delivery companies and energy retailers, so the platform's own emails carried the lure past spam filters. Nothing about it needs a card, so the only thing between the page and a thousand inboxes is whether anybody reads the page first.
On One Ticket every page is read before it can send a single email. A bank, government or brand name beside payment wording, or a phone number or web address in the title, takes it off sale on the spot, and a sweep reads every new page within 15 minutes as well. An in-person event goes live only at an address that is a real place on the map.
Our emails never carry an organiser's own links or phone numbers in the title, venue or ticket names. A new organiser's Join and Watch buttons open only Zoom, Google Meet, Teams, YouTube, Vimeo and other known meeting sites, and the join link reaches ticket holders only. A new organiser can send up to 500 free confirmations a day, and one inbox gets at most 3 a day from new organisers.
Every confirmation ends with Didn't book this? Tell us. The page it opens does nothing until you press the button, because email scanners open links on their own. One press cancels a free booking, stops that organiser emailing you again and counts as a report. Three different people reporting a new organiser's event in a week take it off sale until One Ticket has looked.
And on a paid event, a new organiser's ticket money stays in their account until two days after the event, and for as long as anyone says it did not go ahead, so there is money to refund from.
Ready-made template
Free Public Lecture: Reading the Night Sky
Public lecture, already set up as an event you can open now. Pick a date and a venue, change what you like, and publish. Nothing is saved until you do, and you can start without an account.
- A free ticket for each seat
- Four to a booking
- The waitlist when it fills
Which fits your event?
Start from the one requirement that decides it.
| Your main requirement | Start with |
|---|---|
| An email says you are booked, and you never booked | Tap Didn't book this? at the foot of it |
| An event page looks wrong | Report this event, from the page |
| An email asks you to call a number or pay a bill | Not ours: our emails never carry an organiser's numbers or links |
| You paid, and it did not go ahead | Say so from your ticket; a new organiser's money is still held |
Every one of these is a rule One Ticket keeps for an organiser who has no track record here yet.
How it works in practice
A new organiser is one whose first paid event has not yet gone ahead cleanly. After that, money is paid out as it sells and join links can open any site.
| The trick | What One Ticket does |
|---|---|
| An event that is not real | A real address on the map, and a report button on every page |
| An event dressed as a bank or a bill | Read before it sends; off sale on the spot |
| A confirmation used as the lure | No organiser links or numbers in our emails |
| A Join button to somewhere else | Known meeting sites only, for a new organiser |
| Free tickets booked in strangers' names | Daily limits, and Didn't book this? in every email |
| Paying for a night that never happens | The money held until two days after |
One Ticket for a recurring room
Everything below follows from one decision: a series is one object, not a list of dates.
| Feature | What it does |
|---|---|
| Who came back | After every session: how many came, how many had been before, who is new and who has stopped coming, by name, with an address to write to |
| Subscriptions | One subscription covers every session in a series. Each night's ticket is minted ahead of time |
| Paid out | Every ticket is charged to your own Stripe account. A new account is paid out to your bank two days after each event, once guests have said how it went; after a first clean event it is paid out as it sells |
| Fees | No platform fee on the ticket price. The buyer pays a booking fee: a platform tier of 35c to $1.45 a ticket, then 1.5% of the price above $100, plus card processing. On a $25 ticket that is $1.45 all in, so the buyer pays $26.45. Free tickets cost nothing |
| Refund if it changes | Move the date, start time or place after people have booked and every one of them can refund in full, booking fee included, until it starts, whatever your refund policy says. You are warned before you save, and everyone booked is emailed the new details |
| Refund requests | On a case-by-case event the buyer asks from their ticket. You have 3 days to refund or decline; a request nobody answers goes to One Ticket support, and your payouts are held until it is settled |
| Guest ratings | After each event, ticket holders rate it: stars and a few words. From 5 ratings the average shows under your name on every event page, good or bad. Notes are for you alone, and never say who wrote them |
| Scam protection | Every page is read before it can send an email, and our emails carry none of an organiser's own links or phone numbers. A new organiser's money is held until after the event, and anyone can report an event from its page |
| Verified tick | Earned by selling here: 3 past events, 25 tickets, no chargebacks, no ignored refund requests, and an average of 4 stars once there are 10 ratings. A chargeback or an ignored request takes it away at once |
| Block a person | Block an address from a ticket type, for this event or every one after it. No public list, no conversation at the door |
| Your page | Your colours, your title font, your cover. Nobody else's event on it |
| Import | Paste an Eventbrite link and the title, description, date, venue and ticket types come across |
| Not included | A marketplace. There is no search page and no audience to sell into; the people are the ones you bring |
Common questions
- I got a booking email for something I did not book. What do I do?
- Do not call a number or open a link in the event's details. Tap Didn't book this? at the foot of the email and press the button: a free booking is cancelled, that organiser cannot email you again, and it counts as a report.
- How do I report an event?
- Press Report this event on its page and say why. Three different people in a week take a new organiser's event off sale until One Ticket has looked.
- Does One Ticket ever ask me to call a number or pay a bill?
- No. Our emails never carry an organiser's phone numbers or links, and a ticket is paid for on the event page at checkout, never by phone or bank transfer from an email.
- I am a new organiser. Why is my join link not in the ticket email?
- A new organiser's join link goes out only when it opens a known meeting site like Zoom, Google Meet, Teams or YouTube. The builder says so before you publish. Other sites work once your first paid event has gone ahead.
- My event was taken off sale by mistake. What now?
- Nothing is deleted. One Ticket looks at every page it takes off sale and puts it back if it is fine.
One Ticket
Sell tickets. Keep every dollar.