Block a buyer

Blocking stops an email address booking your events, now and in future, including as a guest on someone else's order.

Block someone

1. On Orders, open the order's menu (⋮) and choose Block buyer. (On Attendees, a person's menu has Block.)
2. Under Who to block, tick the person or people on the order.
3. Under Ticket types, choose This order (that ticket type only) or All ticket types.
4. Optionally change What they are told when they try to book.
5. Optionally note a Reason. Only you see it.
6. Choose Block.

Tickets they already hold stay valid. To take those away too, refund the order. You can't block someone on your own team.

Unblock someone

1. On Orders, choose Blocked buyers.
2. Find them (search by email, ticket type or reason).
3. Choose Unblock. They can book again.