Email tickets and reminders

Send tickets again

A buyer can't find their ticket email?

1. Find their order on Orders (search by name, email or ticket code).
2. Open its menu (⋮) and choose Email ticket, or open the order and choose Email ticket.

Every ticket on the order is emailed to the addresses on it. On Attendees, a person's menu has Resend tickets, which does the same.

Send a reminder

Choose Remind in the order's menu or on its page. The buyer gets a reminder of the event, with their ticket.

One Ticket also sends automatic reminders the day before and the morning of each event, so you rarely need to.

Limits

• The same email can be sent to an order up to 10 times a day, and not twice within a minute.
• An event that's over has nothing to remind them of.
• Emails count towards your plan's daily email limit.