Subscribers

Who subscribes to your series, what they pay, and ending a subscription.

Once someone subscribes to a series, Orders gets a Subscriptions tab.

See your subscribers

  1. Choose Orders, then the Subscriptions tab.
  2. The figures show Active subscribers, the estimated Gross per month, how many are Past due and how many were Cancelled this month.
  3. Narrow the list by Search (name or email), Series or status: Active, Paused, Cancelled or Past due.

Each row shows the subscriber, the series, their plan and price, their status, their next billing date and the places they chose.

A subscriber's details

Open the menu (⋮) and choose View details to see their plan, seats, who else it covers, their payments and the tickets issued to them. Copy email copies their address.

End a subscription

  1. Open the subscriber's menu and choose Cancel at period end.
  2. Choose Cancel at period end to confirm.

Their subscription keeps working until the end of the period they've paid for, then stops. They're not charged again, and they're emailed to say so.

Still stuck? Contact support and a person will get back to you.