Transfer a ticket or change an email

Transfer a ticket

A guest can't come and someone else is going instead?

1. Find the order on Orders.
2. Open its menu (⋮) and choose Transfer, or open the order and choose Transfer.
3. Pick the ticket, enter the new attendee's name and email, and choose Transfer ticket.

The ticket gets a new code and QR code, and the new attendee is emailed it. The old QR code stops working at the door: the scanner says it was replaced. The person who held it is emailed to say it moved. There's no charge.

You can transfer a ticket after it's been checked in, or after the event. A checked-in ticket stays checked in, so it never lets a second person in.

Buyers can also transfer a ticket themselves, before check-in and before the event ends.

Change a buyer's email

Buyers can fix a mistyped email for the first hour after booking. After that, you can:

1. Open the order on Orders.
2. Choose Change email, enter the right address and choose Change email.

The buyer's own tickets get new codes and are emailed to the new address, so the copy sent to the wrong one stops working. A guest's ticket with its own email stays with the guest. A subscriber's email is changed under Subscribers.