Replays

Send ticket holders the recording after an event, in person or online.

A replay sends everyone with a ticket the recording link, by email and on their ticket. It's never shown on your public page.

Set up a replay

  1. Open the event's page in the app (choose it on Events).
  2. Under Replay, choose the Replay row ("Send ticket holders a recording after the event").
  3. Paste the Recording link, such as a Vimeo or YouTube link, and its Password if it has one.
  4. Choose When to release:
    • When the event ends,
    • Release now: emails every ticket holder straight away, or
    • Pick a date and time, in the event's time zone.
  5. Choose Save and schedule (or Save and release, and confirm with Release and email).

The panel shows the replay's state (Not released, Released or On hold), how many tickets and people it will email, and who it was sent to.

On hold

If the link is from a site One Ticket doesn't know, the replay is held until your account is checked, then sent.

Change or remove it

Open the replay again to change the link or the time. Choose Remove replay and confirm to take it away: holders can no longer watch.

Still stuck? Contact support and a person will get back to you.